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Course Catalog > HVAC Journeyman / Master

Interpersonal Communication   




An overview and discussion of interpersonal communication and relationships. Discussion will include the varying types of interpersonal communication, barriers to successful interpersonal communication, and steps to overcoming those barriers.


Define and explore the various types of interpersonal communication; provide examples

  • Verbal
  • Written
  • Listening
  • Non-verbal

Discuss key interpersonal skills

  • Active listening
  • Openness
  • Assertiveness
  • Conflict resolution
  • Positive attitude

How to build interpersonal skills

  • Find common ground, further explore that common ground, be engaged
  • Understanding cooperation v. competition v. conflict


Discuss issues with and benefits of developing interpersonal skills

Effective interpersonal skills flourish when people are comfortable

  • Finding that comfortable place to communicate effectively

Different types of people within an organization

  • Individuals
  • Competitors
  • Cooperators
  • Equalizers

Overcoming barriers of effective interpersonal communication

Barriers include:

  • Language barriers, jargon, hidden agendas, inappropriate timing, message lacking clarity, negative attitude, stereotyping, inconsistency                       

Practical tips for cultivating interpersonal communication skills

  • Focus on underlying need
  • Collaborative mindset
  • Seek clarity and discussion
  • Respect and responsibility
  • Honest and sincere appreciation
  • Open to feedback
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