All about the customer:

• What is customer engagement & why it’s important
• Recognizing basic customer personality types
• Tips & Techniques to work with each personality type
• The importance of good customer service
• Tips for providing good customer service
• How to deal with di?cult customers

Tools for the worker’s toolbox

• Identifying your personality type
• Importance of personality type when interacting with customers
• Professionalism

More tools for the worker’s toolbox

• Effective communication
• Dealing with social anxiety when meeting new customers
• Addressing other social skills needed in the work environment