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Course Catalog > HVAC Journeyman / Master

Customer Service and Engagement   

All about the customer:

  • What is customer engagement & why it’s important
  • Recognizing basic customer personality types
  • Tips & Techniques to work with each personality type
  • The importance of good customer service
  • Tips for providing good customer service
  • How to deal with di?cult customers

Tools for the worker’s toolbox

  • Identifying your personality type
  • Importance of personality type when interacting with customers
  • Professionalism

More tools for the worker’s toolbox

  • Effective communication
  • Dealing with social anxiety when meeting new customers
  • Addressing other social skills needed in the work environment
 

  • Customer Service and Engagement

  • Item Number: GT23CSE1003

  • Fee: $65.00

  • Instructor: Jeannie Judd

    Capacity Remaining: 32

  • Dates: 3/18/2023 - 3/18/2023

    Times: 8:00 AM - 12:00 PM

  • Sessions: 1

    Days: Sa

  • Building: Truist Classroom & Training Building

    Room:

  • Deadline to register is March 15, 2023.

    Class will be held at the Boone campus in the Truist Classroom and Training Building, 500 Technology Way, Florence, KY 41042

 

  • Customer Service and Engagement

  • Item Number: GT24CSE1001

  • Fee: $65.00

  • Instructor: Jeannie Judd

    Capacity Remaining: 25

  • Dates: 9/16/2023 - 9/16/2023

    Times: 8:00 AM - 12:00 PM

  • Sessions: 1

    Days: Sa

  • Building:

    Room:

  • Deadline to register is September 14, 2023.

    Class will be held at the Boone campus in the Truist Classroom and Training Building, 500 Technology Way, Florence, KY 41042

 

  • Customer Service and Engagement

  • Item Number: GT24CSE1002

  • Fee: $65.00

  • Instructor: Jeannie Judd

    Capacity Remaining: 25

  • Dates: 11/11/2023 - 11/11/2023

    Times: 8:00 AM - 12:00 PM

  • Sessions: 1

    Days: Sa

  • Building: Truist Classroom & Training Building

    Room:

  • Deadline to register is November 9, 2023.

    Class will be held at the Boone campus in the Truist Classroom and Training Building, 500 Technology Way, Florence, KY 41042